Question 1

Which payment methods are supported?

Accepted Answer

The top-up page lists the payment methods available in your region. Credits are added automatically once the payment succeeds.

Question 2

How are my uploaded photos and generated images and videos kept safe?

Accepted Answer

Uploads and results are kept in private storage and are only reachable through short-lived signed links — other users can't see them. Uploaded photos are deleted automatically after 30 days.

Question 3

Am I charged if a generation fails?

Accepted Answer

No. Credits are reserved when you submit and only charged when the result is ready. If a generation fails or you cancel it, the reserved credits go straight back to your balance.

Question 4

I paid but my balance didn't change. What should I do?

Accepted Answer

Credits usually arrive within seconds. If they haven't after 10 minutes, contact us with your order number and we'll sort it out.

Question 5

Can I delete my data or my account?

Accepted Answer

Yes. Contact us and we'll delete your account together with your uploads and creations.

Question 6

How do I use it?

Accepted Answer

Pick a template under Explore, Video or Image, upload what it asks for, and press Generate. Follow the progress live and find the result under My creations.

Question 7

What are the rules for uploads?

Accepted Answer

Use clear photos with the face visible; each template shows its format and size limits. Only upload photos you own or have permission to use. Photos of minors, or of anyone who hasn't agreed to it, are not allowed.

Question 8

How long does a generation take?

Accepted Answer

Images usually take under a minute and videos a few minutes. When the GPUs are busy you'll see your place in the queue on the progress page.

FAQ